Shipping policy

Effective September 9, 2026

Pop Cubby orders ship from Illinois. Standard shipping is free to addresses in the 50 United States, including Alaska and Hawaii. We currently ship only within those 50 states. Available delivery destinations are shown at checkout.

• Production and dispatch
• Delivery and tracking
• If shipment is delayed
• Addresses and delivery problems
• Returns and contact

Production and dispatch

Our usual production time for personalized and made-to-order products is three business days. Business days are Monday through Friday, excluding U.S. federal holidays. A different production or shipping time clearly shown for an item before you order applies to that item.

Production time is separate from the time a carrier needs to deliver your package. We dispatch orders after production is complete. If essential order information is missing, we will contact you and explain any effect on timing.

Delivery and tracking

Carrier transit time varies with your destination, the service used, holidays and carrier conditions. Any delivery estimate provided at checkout or in tracking is an estimate unless we expressly confirm a guaranteed date. We do not promise a single transit time for all destinations.

When tracking is available, we send it to the email address provided with your order. A newly created label may not show carrier movement immediately. If you need an item for an event, contact contact@popcubby.com before ordering so we can discuss whether the timing is realistic. A requested date is not a guaranteed delivery date unless we expressly confirm it.

If shipment is delayed

If we cannot ship within the time promised for your order, we will notify you before that time expires, provide a revised shipment date or explain if it is not yet known, and explain your option to cancel the unshipped items for a full prompt refund. We will obtain your agreement to wait when required by law. If you decline the delay, or we do not receive consent where it is required, we will cancel and promptly refund the unshipped items as the law requires.

Custom and personalized items receive these same shipping-delay protections.

Addresses and delivery problems

Check your delivery address before ordering. If it needs to change, contact us immediately; we will try to help, but changes may not be possible after dispatch. If a package is returned because an address was incorrect or incomplete, we will contact you about the available options and disclose any proposed redelivery cost before you agree to it.

If tracking stalls, shows delivery you did not receive, or your package arrives damaged or incomplete, contact us. We will help investigate with the carrier and work with you on an appropriate resolution. Carrier tracking does not by itself remove rights you have for nondelivery or other order problems, and you do not need to buy shipping insurance to receive remedies required by law.

Returns and contact

For return eligibility, costs, cancellation requests and refunds, read our Refund policy. Contact Pop Cubby, a brand of Cudl Company LLC, at contact@popcubby.com or 2304 Fountain Lane, New Lenox, IL 60451, United States. Please obtain return instructions before mailing a product.