Refund policy

Personalized and custom items

Because every personalized piece is made to order just for you, personalized and custom items are final sale and cannot be returned or exchanged.

If your order arrives damaged, or we made an error on our side, contact us at popcubby@gmail.com within 7 days of delivery with a photo and we will make it right with a remake or a refund.

You are responsible for the spelling and options you submit — please double-check them before ordering. The on-screen preview is a close guide to layout and color, not an exact color match.

Everything else

Non-personalized items can be returned within 30 days of delivery, unused and in original condition, for a refund of the purchase price minus the cost of the return label. Email popcubby@gmail.com to start a return.